Frequently Asked Questions
What is the Minimum Order Quantity (MOQ)?
There is no MOQ requirement for standard products. For customized solutions, the MOQ is 10pcs.
What is the typical delivery time?
Normally within 7 to 15 days. The specific delivery time depends on the product model and the quantity of your order.
What are the available payment terms?
We accept various payment methods including T/T, L/C, Western Union, Paypal, D/P, and other secure payment options.
Can I get samples for testing?
Yes, we provide samples to allow you to check the quality and test the performance before placing a full order.
What is the warranty period for the heating mats?
We offer a 2-year free warranty for our snow-melting heating cables and mats.
Are the heating cables eco-friendly?
Yes, all our heating mats are manufactured in accordance with ROHS standards, ensuring they are safe and environmentally friendly.
Retro Pumps
