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Frequently Asked Questions
How many years of experience do you have in the heat pump industry?
We have more than 10 years of full experience in the field of heat pumps, maintaining rapid growth and professional technical expertise since establishment.
Do you support OEM & ODM services?
Yes. We can produce standard products under clients' brands, modify products to satisfy personalized requirements, and co-design totally new products.
How do you manage market channels and agents?
To maintain healthy competition, we do not sell the same product to multiple clients in one region. We offer A-level or exclusive agent rights to partners with strong sales and service capabilities, providing competitive pricing and tiered discounts.
What kind of technical support is provided to clients?
We provide local market product certifications, detailed catalogs, and technical manuals. We also support clients at industry exhibitions and provide resources for local market promotion.
What is the standard delivery time for orders?
Generally, it is 1-5 working days if the goods are in stock. For non-stock items, the delivery time ranges from 15-25 working days depending on the order quantity.
How quickly will I be contacted after sending an inquiry?
Our team reviews messages daily and assigns a dedicated manager to your inquiry. You can expect a response within 24 hours. Please ensure your contact details are accurate.
Retro Pumps
